Privacy Policy and Data Protection

This policy details how your personal information is collected and processed when you use our services, in accordance with Australian regulations.

Information We Collect

We obtain only the details necessary for communication and service delivery. Your privacy is always respected.

• Personal information you provide when booking a consultation or reaching out for support.
• Postal address, email, and phone contact details required for correspondence.
• Details about your requests, preferences, or past consultations.
• Information collected automatically, such as browser type or visit duration, for security and analytics.

How Information Is Used

We use your personal information strictly to carry out and improve our service to you.

• Facilitate scheduling, communication, and client support.
• Understand your requests, ensuring you receive tailored and effective guidance.
• Securely maintain records to help us provide ongoing, relevant support.
• Comply with legal, regulatory, and compliance obligations.

Our Legal Basis

We follow the Australian Privacy Principles and take our responsibility seriously.

Processing is based on your consent, the necessity of delivering requested services, or required legal compliance.

Sharing Information

Your details remain confidential and are only shared when necessary for service delivery or legal obligations.

• We may share details internally to respond appropriately to your enquiry or request.
• Details could be disclosed to legal or regulatory bodies as required by law.
• Third-party service providers acting on our behalf maintain strict confidentiality under contract.

Data Security

Strong measures are in place to safeguard your information from unauthorised access, alteration, disclosure, or destruction. Electronic and physical protocols are regularly reviewed for compliance and effectiveness within Australian privacy standards.

Your Rights

You may request access, correction, or removal of your information at any time.

• Access your data or request a record of the personal information we hold about you.
• Request correction if your data is inaccurate or out of date.
• Request deletion of stored information, subject to legal exceptions.
• Request restriction or object to processing in certain circumstances.

Cookie Use Policy

Cookies are used to facilitate technical site functionality and anonymous analytics, never for marketing or tracking purposes.

Read Cookie Policy Read Cookie Policy

Contact Us

For privacy questions or requests, please reach out via the contact options below. Our team is always ready to help.

Updates to Our Policy

Any changes to this privacy statement will be posted here, and major changes will be communicated where necessary.